Requests for Bin Services
Below you will find forms relating to bins and waste services.
Alternatively, you can contact us on 9688 0200 if you would like to report any issue with your bin or collection service.
Below you will find forms for:
If you live in a complex with more than 10 dwellings, you need to refer any matters relating to your bins and waste management, including hard rubbish collections, to your owners corporation or building manager.
Report a missed rubbish collection
Missed rubbish collections are available up to 48 hours after the original collection period. If you have followed all the necessary requirements to have your bins collected and your bins were not emptied, you can contact us so that we may assist you. Please note, you must have placed your bin in the correct place, at the correct time, or you will have to wait until the next scheduled collection service.
Report a missed rubbish collection
Request to replace a lost/stolen bin
If your bin has gone astray and you're unaware of its whereabouts you need to complete a statutory declaration and submit it to Council for consideration.
For information on how to complete a statuory declaration visit the Department of Justice and Community Safety website.
Apply for an additional bin - residential
If you need an additional bin you can apply to Council but you must be the owner of the property. Only the owner can apply due to the costs associated with additional bins. A copy of the application for an additional bin - residential form can be downloaded below.
Apply for an additional bin - residential
Request a bin repair
If your bin is in disrepair let us know and we'll organise to have it repaired for you free of charge. Repairs are generally carried out within two working days. Please leave your bin in its usual collection point, ensuring it is empty and placed upside down if the body and /or wheels are damaged.
Request a bin repair
Request a hard rubbish collection
To book your free annual hard rubbish collection please complete the form below.
To find out what your obligations are regarding hard rubbish collections please visit our hard rubbish collections page via the link below.
Please visit our hard rubbish collections page to find out what your obligations are to ensure your hard rubbish is collected.
Request a hard rubbish collection