Accessible Business

The City of Maribyrnong is a vibrant municipality with a population that has a diverse range of abilities. People with disability are an integral part of our community with approximately 5% of our local population in need of assistance for core daily activities, 15% with long term health conditions and 8% providing unpaid assistance to people with disability (Source:  ABS Census 2021 Community Profile). There are over 2000 active participants in the National Disability Insurance Scheme (NDIS) in the City of Maribyrnong (as at September 2023).  

Businesses that are welcoming to people of all abilities are more likely to attract customers with disability as well as their carers, family members and friends.

For many people the level of accessibility that a business provides is important to their decision to engage with that business and ensuring that your business is accessible will benefit everyone in the community. 

People who might benefit from improved access to your goods or services include:

• people who have impaired vision or hearing
• people who have difficulty moving around and use a wheelchair, scooter, walking frame or crutches
• people who have an assistance animal such as a guide dog
• people who have difficulty speaking or understanding information
• people with neurological conditions such as dementia
• people with psychosocial or mental health conditions
• family members, friends and colleagues accompanying a person with disability
• older customers
• parents of young children, particularly those using strollers or prams
• people carrying heavy bags or using shopping trolleys
• people delivering or collecting goods and other items.

Every investment or change that a business makes to increase accessibility and inclusion is an opportunity to get more business and revenue.

Online Resources

 

Learn more about Council's Disability Action Plan